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Terms and Conditions

Our undertaking to you.

We take a lot of pride in making our products and aim  and will only send them in good condition. Our products are handmade  and made fresh in small quantities, so variation in colour, size, scent, texture and wrapping may be evident between batches or orders.

Allergies

Our products are made from 100% natural ingredients. Our ingredients are listed on this website. Please note that we do use oils produced from botanicals, plants and nuts. We advise customer who suffers from tree nut allergies to seek medical advice before using our products.

Delivery and Cancellations

Delivery Of Goods

The Soap Connoisseur will deliver the goods ordered by you to the address given during the ordering process.  Delivery will be made as soon as possible after your order is accepted and in any event within 14 days of your order.You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and The Soap Connoisseur  will not be liable for their loss or destruction.

 

Cancellations of Goods

Should you decide that you wish to cancel your order you can do so any time after placing your order or up to 7 working days after you receive your order. Please contact us at sales@soapconnoisseur.co.uk  or  at 02035098805  We will ask you to safely return the goods at your own expense . We are happy to exchange products that have not been used or damaged. If the goods are returned part used, incomplete or damaged, we reserve the right to make a  reduction in the refund offered.

Price and Payments

Prices

The prices payable for goods that you order is as set out on  Web site. You will be required to pay extra for delivery, costs may vary and may be subject to import taxes. 

Payments

We process payments through Stripe and PayPal.. After placing your order, you will be directed to secure server where your card details will be processed.  Payment to ‘Soap Connoisseur’ will appear on your statement.  We use SSL encryption technology to ensure your payment are processed securely. We do not process, or hold, any of your payment card details at The Soap Connoisseur Ltd or on our servers.

Queries

If you have any concerns or queries regarding the despatch / delivery of your order please contact us quoting your order date and order number, together with your name and postcode:

Phone: 02035098805

Email: sales@soapconnoisseur.co.uk

Privacy Policy and Data Protection

We  pride ourselves on protecting our customer’s privacy. We will not sell, disclose or pass on your information . If you place an order, we may contact you to clarify details and may, occasionally, email you with information about new products or special offers. If you would like to opt out of receiving emails from us, please let us know. Please read our Privacy Policy for more information.

Use Of Website

Use of this website implies acceptance of the Terms and Conditions on this page. The Soap Connoisseur  Ltd may change the above terms on occasion without additional notification.. Please read this page from time to time to ensure that you understand and are happy with our current Terms and Conditions.

All material on this website, including photographs, design, text and the products are copyright of the Soap Connoisseur Ltd and may not be reproduced, copied, printed or transmitted electronically, in whole or in part, without prior permission of the company in writing.